Your ticket bot doesn't know who's cheating. Ours does.
A Discord bot gives you a panel and a channel. So do we. Then someone reports a cheater — and that's where it stops being the same product.
The evidence is already in the ticket
30-minute capture
The moment a player opens a ticket, their last 30 minutes are frozen: where they were, who they killed, how they died, what they built and who they were teamed with — on a map and a timeline.
Auto cheat tickets
PlayerAnalytics can open a staff-only ticket on its own when a player's stats look suspicious, with the evidence already written up.
One conversation, three doors
Discord
Reply by typing in the ticket channel — the player sees it in-game.
In-game
Players open tickets with a command; admins get a toast the second a ticket lands.
Dashboard
The full thread, the capture and the player's history, side by side.
The record outlives everything
Screenshots saved
Images posted in a ticket are kept permanently — Discord's own image links expire within a day.
Transcripts
Every closed ticket becomes a self-contained transcript with names, Steam IDs, avatars and the whole conversation.
Self-cleaning channels
Closed ticket channels delete themselves after 5 minutes, an hour or a day — your call. The transcript stays.
Questions
Do players need an account to open a ticket?
No. Anyone in your Discord can open a ticket, and players can open one in-game. Players who have linked Steam get the full activity capture on top.
Who can see a ticket?
Only the player who opened it and your staff. Ticket channels are created private, and automatic cheat tickets are staff-only — the flagged player never sees them.
Can staff answer from Discord?
Yes. Typing in the ticket channel replies to the player, who sees it in-game and on the web. Replies from the dashboard and in-game appear in Discord too.
How long are transcripts kept?
Closed-ticket transcripts are kept for as long as your server is on PlayerAnalytics.
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